Privacy Policy

When you contact us through this website's contact form, free diagnosis, or booking feature, we collect the information you actively provide: your name, company name, phone number, email address, and optionally your WeChat ID and message.

We do not collect your personal information without your active submission. This website has no user registration, comments, or file upload.

Your information is used only to respond to your enquiry, arrange a free business diagnosis or booking, and provide service information and follow-up relevant to your needs.

We do not use your personal information for unrelated purposes, and we never sell, rent, or trade it to any third party.

We apply reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, or alteration.

Your information is retained only for as long as necessary to fulfil the purposes above, after which it is deleted or anonymised.

Our servers are located within mainland China (Guangzhou, Guangdong), and the information you submit is received and stored by a mail service operated within China. Collection, transmission, storage, and processing all take place entirely within the People's Republic of China.

We do not provide your personal information to any party outside mainland China; this website involves no cross-border transfer of personal information.

This website integrates no generative AI service, and nothing you enter is used for model training.

This website uses Baidu Tongji (a service operated within mainland China) to understand how the site is used. It collects anonymous, aggregated data only: page views, referral sources, time on page, approximate region, and device/browser type. This data contains nothing that identifies you personally — no name, phone number, or email address.

To do this, Baidu Tongji writes a cookie in your browser. You may refuse or clear cookies in your browser settings; doing so will not affect your ability to browse this site or submit a form.

Beyond this, the site uses no advertising trackers and no cross-site behavioural analytics.

Under the Personal Information Protection Law of the PRC (PIPL), you have the right to access, correct, supplement, or delete your personal information, and to withdraw consent previously given.

To exercise these rights, or for any questions about this policy, please contact us using the details below.

Email: info@max-ai.com.cn

Phone: +86 180 6386 1457

Operating entity: MAX AI